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ab96 keeps your personal information under a clear, straightforward policy — what we collect, why we collect it, and how you can review or correct it. Access to our platform and the scope of this policy depend on your local law and eligible regions.
When you open an account with us, we collect the information you provide directly — your name, contact details, and the payment method you choose to use, such as bKash, Upay, or Bank Transfer. We use this information to operate your account, process transactions, and respond to support requests. We do not sell your personal information to third parties, and we do not share it outside the platform except where required to process a payment or comply with a legal obligation that applies in your jurisdiction. Device and session data — the browser you use, your session timestamps, and the pages you open — are collected automatically to keep your account session stable and to detect unusual access patterns. If you use mobile access, we may record your device type to help maintain continuity between sessions. How long we retain your data depends on the nature of the record: account credentials are kept for the duration of your active account; transaction records tied to bKash, Upay, or Bank Transfer activity are retained as required by the applicable financial record-keeping rules in your region. You can ask us to review or correct your stored information at any time through the contact routes listed on this page. Availability and the precise scope of data rights depend on your local law and eligible regions.
When you use bKash as your payment method, transaction reference data is recorded in your account wallet history. This record helps you reconcile payments and raise a query if a transaction needs to be reviewed.
Upay transactions are logged with the same wallet-level detail as other payment rails. You can see your Upay activity inside your account transaction history and request a correction if you spot an error.
Bank Transfer records are retained in line with financial record requirements applicable in your region. Reference numbers and transfer timestamps are stored so that both you and our support team can trace a payment accurately.
This policy covers the information we handle directly through the ab96 platform — your account, your transactions, and your support interactions. It does not extend to services or websites operated by third parties, even when you reach them through a link on our site. The boundaries below set out what is inside and outside this policy's scope so you know exactly where your data protections apply.
Data collected when you log in, switch between mobile and desktop, or recover your account is covered by this policy. Session tokens and device identifiers used to maintain continuity across visits fall within our direct data handling.
Payment records for bKash, Upay, and Bank Transfer that pass through our platform are within scope. We handle these records in line with applicable regional rules, and you can request access to them through our support routes.
Your interaction with platform content — pages you open, games you load, and account settings you adjust — is logged at a session level and covered by this policy. This data is used only for account operation and security, not for resale.
Links or services operated by external parties, including payment processors outside our direct integration, are not covered by this policy. Those services have their own data terms, and we recommend you review them before providing information there.
Your information is not locked away. There are clear steps you can take to review what we hold, correct anything that is wrong, or raise a question about how your data is used. Start in your account settings page, where your name, contact details, and linked payment methods — including bKash or Bank Transfer references — are displayed. If you see something that needs updating, edit the relevant field directly or contact our support team to request the change. For transaction records you cannot edit yourself, support can provide a detailed review. If you want to understand what data we hold beyond what is visible in your account, send a written request through our support route and we will respond with a summary. Data access rights and their precise scope depend on your local law and eligible regions — we will tell you clearly if a particular request falls outside what we can process for your account. Raising a concern does not require a formal legal filing; a message through our support contact is the right first step.
Open your account settings to see the personal details and payment method references we hold. Transaction history for bKash, Upay, and Bank Transfer is available in the wallet section of your account dashboard.
Update your name, contact information, or linked payment method directly in account settings. If a field is locked for security reasons, contact support and we will walk through the verification steps required to make the change.
Send your question through the support contact listed on this page. We will confirm what data we hold for your account and explain why it is retained, consistent with the rules that apply in your region.
For records you cannot access or correct through the account interface, a support review request is the right path. Include your registered contact detail so we can locate your account record without delay.
If you have a question about this privacy policy, the data we hold for your account, or a correction you need us to make, the routes below are the published ways to reach us. We handle data enquiries through the same support channels as account questions — there is no separate privacy desk. Use the route that works best for you.
Open the live chat widget on the ab96 site to raise a privacy question in real time. Have your registered contact detail ready so the support team can locate your account record.
Send a written data enquiry or correction request to our support email address, which is published in the Contact section of the site. Written requests allow us to track and respond to your query with a clear record.
The Help page inside your signed-in account area covers common data questions, including how to update payment references for bKash, Upay, or Bank Transfer and how to read your transaction history.
Keeping your information accurate and secure is an operational priority, not a checkbox. The points below cover the specific areas of data handling that matter most to account holders using our platform.
We use cookies to keep your session active when you move between the lobby, your wallet, and account settings. You can manage cookie preferences through your browser settings; disabling session cookies may affect account continuity between pages.
Login credentials are stored in hashed form — we do not hold your password in plain text. If unusual access is detected on your account, we flag it and may prompt you to confirm your identity before the session continues.
Account credentials are retained while your account is active. Payment records for bKash, Upay, and Bank Transfer are kept for the period required under the financial record rules that apply in your region, after which they are removed from active storage.
When we update this policy, the revised version is published on this page with a note at the top marking what changed. Continuing to use your account after a policy update means you have seen the revised terms. Contact support if you have questions about a specific change.
These are the questions we hear most often about account data, privacy rights, and how this policy works in practice for Bangladesh accounts.
We collect the details you enter during account registration — your name, contact information, and the payment method you select, such as bKash, Upay, or Bank Transfer. We also collect session and device data automatically to keep your account secure and your mobile session stable.
Yes. Your account settings page shows your registered details and linked payment references. Transaction records for bKash, Upay, and Bank Transfer are visible in your wallet history. For data not shown in the account interface, contact our support team with a written request and we will provide a summary.
Open account settings and edit the relevant field directly. If the field is locked — for example, a verified payment reference — contact support and we will guide you through the steps shown in the account verification flow. We do not change identity details without confirming your account first.
We do not sell your data. We share information only where necessary to process a payment through bKash, Upay, or Bank Transfer, or where a legal obligation in your jurisdiction requires it. Third-party links on our site have their own data terms that we do not control.
Account credentials are held while your account is active. Payment transaction records are retained for the period required under the financial record-keeping rules applicable in your region. Once that period ends, the data is removed from active storage. Contact support if you want specifics for your account.
Start with our live chat or email support — both routes are published on this page. Describe your concern and include your registered contact detail so we can locate your account record. Data enquiries are handled through the same support team as account questions; no separate filing is needed.